Printer Stopped Printing
Likely out of paper or disconnected. Confirm settings, then clear the queue.
Reload Paper
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1
Reload the paper roll and close the lid.
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2
Press the Feed button to seat the paper, then press Cut to trim it.
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3
If the printer ran out mid-print, clear or resume the queue below.
Clear or Resume Print Queue
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1
Go to Settings › Printers and Scanners.
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Click the Printer › Manage › Open Print Queue.
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To clear stuck jobs: Printer › Clear All Documents. To pick back up after a reload: Printer › Resume Printing.
Reprint a Tag
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1
To reprint a label that didn't come out, switch to Attended Mode: press Shift then asterisk (*) to open the prompt, then enter the password from your Team Lead.
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2
Search for the person and reprint their tag.
Search Results Aren't Showing Anyone
No one comes up when you search a name.
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1
Go back to the Check-In Hub and re-select your location, check-in type, and event — a stale selection is the most common cause.
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2
If names still don't appear, open the event in Ministry Platform and confirm check-in is enabled.
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3
Check that the early and late check-in windows are wide enough to cover when people are actually checking in.
About the Check-In Windows
These windows are set in minutes before and after the event start. If early check-in is only 15 minutes but you're checking someone in an hour before the event, they won't show up yet. Likewise, if late check-in is 15 minutes and it's been 45 minutes since the event started, they'll have dropped off the list. Widen the windows in MP to match your real check-in time.
Still Not Working?
If the printer still won't print after clearing the queue,
Reconfigure the Printer using the full setup steps at the bottom of this page.