Check-In Station Setup

Setup & troubleshooting quick reference for volunteers and staff.

Systems & IT  ·  The Life Church
1
Event Setup
  1. 1 When first starting up the tablet, open Microsoft Edge and refresh the page to ensure your session is current.
  2. 2 Open the Check-In Hub from the bookmark on the Edge toolbar (checkin.thelifechurch.com).
  3. 3 Choose your applicable location.
  4. 4 Choose the check-in type (e.g., Weekend Services).
  5. 5 Select the appropriate event for today's service.
Double-check the printer is connected and powered on — it should show a green power light.
Test Print  ·  If Needed
If the printers were just set up, search for any name and run a test print to confirm labels print correctly. Skip this if the station is already printing fine.
2
Troubleshooting
Printer Stopped Printing

Likely out of paper or disconnected. Confirm settings, then clear the queue.

Double-Check Printer
Powered On
Has Paper
Lid is Closed
Connected to tablet
Try the feed/cut button on the front of the printer to advance a label and clear a jam before reaching for the print queue.
Clear Print Queue
  1. 1 Go to Settings › Printers and Scanners.
  2. 2 Click the Printer › Manage › Open Print Queue.
  3. 3 Click Printer › Clear All Documents.
Search Results Aren't Showing Anyone

No one comes up when you search a name.

  1. 1 Go back to the Check-In Hub and re-select your location, check-in type, and event — a stale selection is the most common cause.
  2. 2 If names still don't appear, open the event in Ministry Platform and confirm check-in is enabled.
  3. 3 Check that the early and late check-in windows are wide enough to cover when people are actually checking in.
About the Check-In Windows
These windows are set in minutes before and after the event start. If early check-in is only 15 minutes but you're checking someone in an hour before the event, they won't show up yet. Likewise, if late check-in is 15 minutes and it's been 45 minutes since the event started, they'll have dropped off the list. Widen the windows in MP to match your real check-in time.
Still Not Working?
If the printer still won't print after clearing the queue, Reconfigure the Printer using the full setup steps at the bottom of this page.
Reconfigure Printer  ·  Setup & Drivers

Use this when the printer still won't print after the troubleshooting steps above, or when setting up a station from scratch.

Delete & Re-Add the Printer
  1. 1 Go to Settings › Printers and Scanners, click the printer, then click Remove to delete it completely.
  2. 2 Connect the printer to the tablet and turn both on, then let Windows re-detect it (or click Add a printer).
Set the Paper Size
  1. 1 Go to Settings › Devices and Printers.
  2. 2 Click on the printer, then click Manage › Printer Properties.
  3. 3 Click Printing Preferences (bottom left) and set paper sizes as below, then click Apply and OK.
Required Paper Size Settings
Paper Size2.4
Width2.4
Length3.00
  1. 4 Select the Advanced tab › Printer Defaults.
  2. 5 Repeat the paper size settings from Step 3.
Install the Driver (if missing)

If the printer shows an "Unable to Find Driver" error:

  1. 1 Connect the printer to the tablet via USB cable.
  2. 2 Download the driver at support.brother.com — search Brother QL-810W Driver.
  3. 3 Select your OS (likely Windows 11 but usually auto-detected), click OK › Printer Driver.
  4. 4 Agree to the EULA and complete the download.
The Life Church  ·  Systems & IT Questions? Contact IT via staff.thelifechurch.com